Cookies Policy
This policy explains the branch policy of L’Occitane International SA, the registered office of which is located at 5 chemin du Pré Fleuri, 1228 Plan-les-Ouates, Switzerland (hereinafter “L’Occitane en Provence”), with regard to cookies on the following website:
Please read our Cookies Policy below carefully for more information.

What is a cookie?
A cookie is a small text file that can be placed on your device when you visit a website. A cookies file allows the party placing it to identify the device on which it is stored for the duration of validity or storage of the cookie. Some cookies are essential to the use of the website, while others optimize and customise the content displayed.
When you connect to the website, and subject to your configuration choices for the browser you use at the time of your first visit to the website, various text files known as “cookies”, or similar technologies of the “web tags” type, may be automatically installed and temporarily stored (13 months at most) within your device’s memory or disk drive, in order to ensure that you have the best possible experience on our website. These cookies are placed after you have given your consent, when the cookies require your explicit consent or when you continue your browsing on the website, in particular by viewing its content, by clicking on an element or by moving to another page. This charter is intended to provide you with all necessary information regarding the cookies used on our website, and the means available to you in order to manage them according to your preferences.

Cookies on the website
The L’Occitane en Provence website,, uses cookies in order to enable it to carry out visit statistics.
Two types of cookies are present on the website. They are strictly necessary for the website’s operation and for its performance.

Strictly necessary cookies
These cookies are essential in order to browse on the website while benefiting from all of its functionalities (adjusting to the Internet user’s operating system, display, etc.). These cookies enable us in particular:
- to adapt the presentation of our website to your device’s display preferences (display resolution, operating system used, etc.) during your visits to our website, according to the display or reading hardware and software used by your device;
- to implement security measures, e.g., when you are asked to reconnect to content or a service after a certain period of time;
- to record some of your choices (language, user identifier, country, etc.) in order to make browsing easier and also to enable us to save information relative to the forms that you fill out on our website (sign-up or access to your account) or to products, services or information you have selected on our website (subscribed service, content of an order basket, etc.).
Certain storage cookies notably allow you to access reserved and personal spaces on our website, with identifiers or data you may previously have provided to us. If you configure your browser such as to refuse these cookies, some of the website’s services will not be provided in an optimal manner, or may not be available at all.
Performance cookies
These cookies are intended to help us improve the website’s comfort and usage quality, by helping us understand how users interact with our websites (most visited pages, applications used, etc.). These cookies notably enable us to prepare statistics and assess the volume of traffic and usage of the various elements comprising our website (sections and content visited, browsing paths, etc.), which enables us to improve the relevance and ergonomics of our services. If you do not accept this category of cookies, we will not be able to determine when you visited our website.

Targeting advertising cookies 
These cookies enable us to propose targeted advertising content on the basis of your areas of interest, products and services that you have consulted on our Site, your browsing and the history of our relations. These cookies may be placed on our Site by our advertising partners. They may be used by these companies to profile your interests and show you relevant advertisements on other sites.

Your choice of cookies
You may, at any time, manage your consents to allow, restrict or prohibit the cookies referred to above by going to the following page: Cookie Management[JM1] .
You can also, at any time, authorise, limit or block cookies by configuring your Internet browser (Internet Explorer TM, Firefox TM, Safari TM, Google Chrome TM, Opera TM…) as indicated below. Please note that any settings that you may change could modify your Internet browsing and your conditions for accessing certain services that require the use of cookies.
Furthermore, the configuration options offered by browsers may not cover all the cookies used on the Site. As a result, the only way to accurately set your cookie preferences on the Site is to use the management tool available on the following page: Cookies Management[JM2] .
As the configuration of each browser is different, we suggest that you check your browser’s help menu:
For ChromeTM:
For Safari TM:
For Firefox TM:
For Internet Explorer TM:
For Opera TM:

“Flash”© cookies from “Adobe Flash Player” TM
“Adobe Flash Player” TM is a computer application that is used for the development of dynamic content using the “Flash” computer language. Flash (and applications of the same type) record the parameters, preferences and usage of such content by means of technology that is similar to cookies. However, “Adobe Flash Player” TM manages such information and your choices via a different interface than the one provided by your web browser. If your device is likely to display content developed using the Flash language, we suggest that you access your tools for managing Flash cookies directly on the website If you block the use of cookies on your device, or if you delete any that have already been placed, you will no longer be able to use certain functionalities that may nevertheless be necessary in order to browse within certain areas on our Site. This would be the case if you tried to access content or services that require you to identify yourself. This would also be the case when we – or our service providers – are unable to determine, for reasons of technical compatibility, the type of browser used by your device, its language and display parameters, or the country from which your device seems to be connected to the Internet.

Usage of data collected with cookies
L’Occitane en Provence will not sell the data obtained via cookies to non-affiliated or non-partner third parties.

Modification of Cookies Policy
This Cookies Policy may be updated periodically in order to reflect changes to our practices relative to cookies. We will inform you of these changes, including their effective date. If you continue to use the website once these changes have become effective, your continued use of the website will be deemed acceptance by you of these changes. However, if the changes involve obtaining your consent, we will inform you of these changes and request your consent for this purpose.

Contact us
If you have any questions and/or wish to obtain any additional information about cookies, you may contact our Data Protection Officer at the following e-mail address: